level 13
琴兽919
楼主
首先祝贺各位收到的... 其次为各位拿到配置有问题的感到抱歉
不得不说最近戴尔是有点不大给力 又是砍单又是召回(我的被召回了)
现在有吧友组成了维权群 可以自己加一下 @_未能定时 的QQ群 316306252
作为小吧, 我觉得光维权群用途不大的... 可以看一下戴尔客服的官方回复 转自 @当当且爱
This is in reference to your order #. Due to an error in manufacturing your order was shipped with the incorrect video card. You paid for a higher end video card (Nvidia GeForce GTX 1070 with 8GB) but you were shipped a lower card (AMD Radeon ™ RX 470 with 8GB).
We can offer you 3 options to rectify this:
1. An exchange/replacement system with the correct card. Replacement can take from 7-10 business days.
2. We can offer you a $300.00 refund/credit for the price difference. It will take within 10 to 15 business days for that to be reflected back on the original method of payment.
3. We can help you with the return process for that system and we can email you a UPS prepaid label valid for 10 days for you to return the system and It will take Dell 15 business days to process the refund after we receive the order back at Dell and ... (复制不完整.])
这个针对的是拿到了比下单内容配置低的机器, 多花了钱的吧友 (应该也会有相反的, 这会偷着乐呢吧)
戴尔客服提供了3种解决方案:
1.把寄错的机器寄回戴尔, 戴尔发给买家正确的机器. (Exchange / replacement) 发替换机, 会需要7-10天工作日
2.戴尔官方退款对应差别价格到买家支付的卡里, 一般需要10-15天.
3.可以把机器退给戴尔, 戴尔提供寄回的UPS邮费及快递标签(Lable). 一般需要10天让戴尔收到机器, 第15天左右收到退款.
大家多和客服交流, 这个事情不能急不能骂, 真的 客服也是人 他们和发货的不是一个部门 切记心平气和才能解决问题
有问题请留言, 仅限此话题. 如果有其他相关Alienware疑问, 发到置顶求助帖, 小吧会为大家一一解决.
2016年12月13日 06点12分
1
不得不说最近戴尔是有点不大给力 又是砍单又是召回(我的被召回了)
现在有吧友组成了维权群 可以自己加一下 @_未能定时 的QQ群 316306252
作为小吧, 我觉得光维权群用途不大的... 可以看一下戴尔客服的官方回复 转自 @当当且爱
This is in reference to your order #. Due to an error in manufacturing your order was shipped with the incorrect video card. You paid for a higher end video card (Nvidia GeForce GTX 1070 with 8GB) but you were shipped a lower card (AMD Radeon ™ RX 470 with 8GB).
We can offer you 3 options to rectify this:
1. An exchange/replacement system with the correct card. Replacement can take from 7-10 business days.
2. We can offer you a $300.00 refund/credit for the price difference. It will take within 10 to 15 business days for that to be reflected back on the original method of payment.
3. We can help you with the return process for that system and we can email you a UPS prepaid label valid for 10 days for you to return the system and It will take Dell 15 business days to process the refund after we receive the order back at Dell and ... (复制不完整.])
这个针对的是拿到了比下单内容配置低的机器, 多花了钱的吧友 (应该也会有相反的, 这会偷着乐呢吧)
戴尔客服提供了3种解决方案:
1.把寄错的机器寄回戴尔, 戴尔发给买家正确的机器. (Exchange / replacement) 发替换机, 会需要7-10天工作日
2.戴尔官方退款对应差别价格到买家支付的卡里, 一般需要10-15天.
3.可以把机器退给戴尔, 戴尔提供寄回的UPS邮费及快递标签(Lable). 一般需要10天让戴尔收到机器, 第15天左右收到退款.
大家多和客服交流, 这个事情不能急不能骂, 真的 客服也是人 他们和发货的不是一个部门 切记心平气和才能解决问题
有问题请留言, 仅限此话题. 如果有其他相关Alienware疑问, 发到置顶求助帖, 小吧会为大家一一解决.
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