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Thank you for your help request. This automated email has been sent to let you know that we have received your help request. You will receive a response from a Customer Service Agent as soon as possible. While you are awaiting a response, please make sure you have provided us with the following information, as it will help us to troubleshoot the issue you have reported.
- Username that you use to log into the game
- The first and last name of the card holder
- The last 4 digits of your credit card
- The billing address on file
- The login error that you are receiving
If you have not provided this information, please reply to this email without changing the subject and your ticket will be updated.
If you receive the error message *No subscription is found* when logging into the game, we recommend that you first use the option to recover your username to make sure you are accessing the correct account. Make sure to log into myaccount.turbine.com and review the details of your subscriptions and then make sure to check all applicable servers for your characters.
If you need to request that your username be sent to you, please follow these directions:
- Go to https://myaccount.turbine.com
- In the ""Manage Your Account"" section at the bottom of the page, click on the ‘Forgotten your Username’ link.
- Enter your email address on the following page when prompted. Please note that the website will confirm delivery even if your email is not on file.
- Check your email account for a message assisting with Username recovery.
You may have to add [email protected] to your address book to ensure you receive these emails. Also make sure to check your spam, junk or deleted folder directly, as the email may be filtered there. If you normally view your email via a third party email program, (such as Outlook, Windows Mail, or Thunderbird), or via your cell phone, you may need to log directly into your email account via the providers website in order to receive your recovery request.
- Please note: If you received this response in error please reply to this email as soon as possible indicating this.
Thank you,
The Turbine Customer Support Team
Turbine, powered by our fans.
If you reply, please do not change the default subject line. This will ensure that your update is added to your existing ticket.
Search our FAQ or request additional support at support.turbine.com
Visit our Account Management Website to review your account.
Follow us on Twitter! @lotro @DDOUnlimited @AsheronsCallCS
求翻译 加应对
2014年09月21日 14点09分
1
- Username that you use to log into the game
- The first and last name of the card holder
- The last 4 digits of your credit card
- The billing address on file
- The login error that you are receiving
If you have not provided this information, please reply to this email without changing the subject and your ticket will be updated.
If you receive the error message *No subscription is found* when logging into the game, we recommend that you first use the option to recover your username to make sure you are accessing the correct account. Make sure to log into myaccount.turbine.com and review the details of your subscriptions and then make sure to check all applicable servers for your characters.
If you need to request that your username be sent to you, please follow these directions:
- Go to https://myaccount.turbine.com
- In the ""Manage Your Account"" section at the bottom of the page, click on the ‘Forgotten your Username’ link.
- Enter your email address on the following page when prompted. Please note that the website will confirm delivery even if your email is not on file.
- Check your email account for a message assisting with Username recovery.
You may have to add [email protected] to your address book to ensure you receive these emails. Also make sure to check your spam, junk or deleted folder directly, as the email may be filtered there. If you normally view your email via a third party email program, (such as Outlook, Windows Mail, or Thunderbird), or via your cell phone, you may need to log directly into your email account via the providers website in order to receive your recovery request.
- Please note: If you received this response in error please reply to this email as soon as possible indicating this.
Thank you,
The Turbine Customer Support Team
Turbine, powered by our fans.
If you reply, please do not change the default subject line. This will ensure that your update is added to your existing ticket.
Search our FAQ or request additional support at support.turbine.com
Visit our Account Management Website to review your account.
Follow us on Twitter! @lotro @DDOUnlimited @AsheronsCallCS
求翻译 加应对
