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Event
(Service Operation) A change of state which has significance for the management of a Configuration Item or IT Service.
The term Event is also used to mean an Alert or notification created by any IT Service, Configuration Item or Monitoring tool. Events typically require IT Operations personnel to take actions, and often lead to Incidents being logged.
Event Management
(Service Operation) The Process responsible for managing Events throughout their Lifecycle. Event Management is one of the main Activities of IT Operations.
Incident
(Service Operation) An unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet impacted Service is also an Incident. For example Failure of one disk from a mirror set.
Incident Management
(Service Operation) The Process responsible for managing the Lifecycle of all Incidents. The primary Objective of Incident Management is to return the IT Service to Users as quickly as possible.
上海信息化培训中心是中国领先的信息化促进机构，自1998年成立，致力于推动国际IT管理最佳实践，服务全国信息化建设，构建世界级IT经理智慧空间。自2002年率先引入ITIL国际管理国际认证培训，10多年来培养了众多的IT服务管理高级人才，活跃在全国各地各行各业。
ITIL课程咨询袁老师：021-62126633-6028；微信公众号：SITC500
2014年08月29日 01点08分
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(Service Operation) A change of state which has significance for the management of a Configuration Item or IT Service.
The term Event is also used to mean an Alert or notification created by any IT Service, Configuration Item or Monitoring tool. Events typically require IT Operations personnel to take actions, and often lead to Incidents being logged.
Event Management
(Service Operation) The Process responsible for managing Events throughout their Lifecycle. Event Management is one of the main Activities of IT Operations.
Incident
(Service Operation) An unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet impacted Service is also an Incident. For example Failure of one disk from a mirror set.
Incident Management
(Service Operation) The Process responsible for managing the Lifecycle of all Incidents. The primary Objective of Incident Management is to return the IT Service to Users as quickly as possible.
上海信息化培训中心是中国领先的信息化促进机构，自1998年成立，致力于推动国际IT管理最佳实践，服务全国信息化建设，构建世界级IT经理智慧空间。自2002年率先引入ITIL国际管理国际认证培训，10多年来培养了众多的IT服务管理高级人才，活跃在全国各地各行各业。
ITIL课程咨询袁老师：021-62126633-6028；微信公众号：SITC500