我一个朋友也是你这种情况,CIG客服没能解决,问了G佬到现在还没回复。 "感谢您提供该信息。 不幸的是,这不足以验证帐户的所有权。 请提供尽可能多的以下信息,以便我们正确验证您对帐户的所有权: 登录 ID(如果设置为登录游戏/网站而不是电子邮件) 帐户上的名字和姓氏 完整的账单地址 句柄 ID(向其他玩家和 Spectrum 上显示的名称) 创建帐户时的原籍国和城市 承诺信息,订单 ID# 最有帮助 如果您对我们如何处理针对这种情况所请求的信息有疑问或疑虑,请在此处查看我们的隐私政策:RSI 隐私政策。 问候 Zyna 电子商务支持专家" Thank you for providing that information. Unfortunately, this is not enough to verify ownership of the account. Please provide as much of the following information so we can properly verify your ownership of the account: Login ID (If set to login to the game/website instead of email) First and last name on the account Full Billing address Handle ID (the name displayed to other players and on Spectrum) Country and City of origin when creating the account Pledge information, with Order ID#'s being the most helpful If you have questions or concerns about how we handle the information requested for this situation, please review our Privacy Policy here: RSI Privacy Policy. Kind Regards Zyna E-commerce Support Specialist