第二部分mini-presentation，What is important when being interviewed for a job? Information about the company Personal appearance …… What is important when selecting staff for marketing trips abroad? Position in the company Previous experience of other countries …… What is important when choosing people to work in team? Variety of experience Personal qualities …… What is important when selecting a business partner? Personality Capital …… What is important when choosing a management training course to attend? Program contents Length of course ……What is important when aiming to improve customer service? Staff training Customer satisfaction surveys …… What is important when dealing with complaints from clients? Offering an apology Suggesting a solution to the problem …… What is important when planning the layout of a new store? Attractiveness Security of goods …… What is important when deciding whether to attend a conference? Venue Speakers …… What is important when planning a presentation ? Finding out about the audience Researching the topic …… What is important when aiming to improve production quality? Up-to-date equipment Staff training …… What is important when choosing transport for a business trip? Convenience Cost-effectiveness ……What is important when dealing with a heavy workload? Time management Sharing tasks …… What is important when aiming to reduce staff turnover? Financial incentives Career structure …… What is important when deciding on packaging for products? Image Production Process …… What is important when exporting goods or services for the first time? Professional advice Personal contacts …… What is important when monitoring the quality of service provided? Feedback from customers Checking sales figures ……