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http://www.etonline.com/news/209190_exclusive_how_the_grammys_wooed_adele_back_after_glitchy_2016_performance/"With live television, things happen and she was really good about it," he continued. "It really threw her and I think what hurt us the most was ... just watching her face and seeing her trying to get through that with what had happened."
Ehrlich admits that the audio issues were due to "human error," not tech issues.
"We've spent a year trying to make it up to her, and I think when you see her on Feb. 12, you'll know we have done that and more."