Dear Mr. Good,I am writing to complain about you house my family had lived in recently. I was dissatisfied with several things.Fist, the heat is not working well, which always stop work in the mid of night, that we feel very cold. We have already made the call to the repairman 3 days ago, but he didn’t come. There is also has a problem with living room’s roof, which was beginning to leak as soon as the rain began. The more serious problem is that the internet is not working, as you promise the internet will work well at any time, whereas it has been stopped for a week, I feel real angry about it.I had been looking forward to my new house very much, but it was completely ruined by there problems. I therefore feel that you should refund half the cost of the house in compensation for my disappointment.I look forward to hearing from you soon.Yours faithfully,Lu Xi PEng