随着酒店产业的不断进步，酒店面临着巨大的挑战，酒店员工流动率不断加大，员工对酒店的厌倦情绪加重，服务质量下降，随之顾客满意度也下降。文章以宁波华侨豪生大酒店为基础，分析酒店的员工满意度，员工对酒店工作回报、工作时间、上级工作管理、福利薪酬等表现出不满。酒店缺乏对员工满意的重视，忽略员工的参与度，在此情况下酒店应根据酒店人力资源管理理论和员工满意度调查的内容，制定一系列提升员工满意度的内容。

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The hotel industry is facing big challenges while gaining progress, such as employee's higher turnover ratio, increased weariness, lower quality of service and less satisfaction of customers. Taking
Howard Johnson Plaza Hotel as a primary example, the article offers the analysis of employee's degree of satisfaction, their complants about return, working hours, upper-level management, welfare and salary. The hotel should pay more attention on employee's degree of satisfaction and participation. In this case, the hotel should make a plan to increase employee's satisfaction based on the theory of hotel
human resource management and research on employee's satisfaction.
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