经过 使用 handtec 网页上 右下角的 Handtec Live chat 工具, 和 他们的客户交流了一下, 其实就是催单
Chat started
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[email protected]hi, could you help check the status of my order please?
Rosey joined the chat
---->Rosey
Hello
please may I take an order number from you?
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[email protected]ok, please wait a moment
1001xxxxx---xx-xx-xx-xx
---->Rosey
thank you
Please give me a moment whilst I check this for you
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[email protected]ok, thanks
---->Rosey
have you received an email from us since the order was placed?
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[email protected]yes, a verificatioin mail in which handtec tell me bank authorisation code is needed
---->Rosey
OK have you responded to this email?
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[email protected]and I have replied with the Code in help desk ticket
---->Rosey
OK, I will notify the security team that your response is waiting for them and they will respond shortly for you
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[email protected]just in case, I also replied a mail with that Code by reply that email in my hotmail.com, but On Hold status keeps
---->Rosey
that is OK we have received your email.
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[email protected]yes, actually, I have asked a few times in help desk ticket, but nothings comes to respond me
---->Rosey
I have notified the security team and a response will be sent to you in the coming 10 minutes
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[email protected]ok, thank you, I wait for that. thank you
---->Rosey
no problem
Thank you for using Handtec's live chat, have a great day!
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[email protected]have a nice day , see you
Rosey left the chat
在这之后, 不一会, 我的 handtec账户里的 help desk 里的相应 ticket的状态就有更新了、
所以 当你们的订单的状态 卡住的时候, 就不妨用他们的 handtec live chat 工具 催单