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eBay账户被冻结,求专业人士解答!万分感谢! Thank you for writing to eBay, my name is Helen, the representative of eBay Customer Service and I appreciate the opportunity to assist you further. From your letter, we know that your account was suspended, please don’t worry. The suspension is due to several discrepancies in your registration information as outlined in Section 9 of the eBay User Agreement, which states: "Without limiting our other remedies, we may immediately issue a warning, suspend or terminate your user registration and refuse to provide our services to you without notice to you: (a) if you breach this Agreement or the documents incorporated by reference; (b) if we are unable to verify or authenticate any information you provide to us; or (c) if we believe that your actions may cause legal liability for you, our users or us." Ways to Reinstate your Account: Please send us any document from each of the following groups. As soon as your identity has been verified, we will be happy to review this suspension. Group One - Evidence of Identity - Copy of a current full Driving License. - Copy of a ID card. - Copy of a current signed Passport including photograph. Group Two - Evidence of Address - Recent 3 months’ copy of Utility bill or a certificate from a supplier of utilities confirming the arrangement to pay for services on pre-payment terms. Mobile phone bills and Telecommunications bills are not acceptable. -Colorful copy of recent 3 months’ paper credit card statement containing current address. Notes: 1. The above document must contain your name and address, which need to match the information you registered with us (If your address is changed, you only need to provide your current address proof). 2. Upload the above document as attachment to our online appeal tool: http://tieba.baidu.com/mo/q/checkurl?url=http%3A%2F%2Fverificationtool.ebay.com.hk%2FuploadPage.do%3Furl%3D81d0702d-3b33-4411-9a34-7d56150648fa&urlrefer=485dae41eae0b4b23478bdde98290776 Please note, the link will be expired after 30 days, please upload your documents once you received this email. 3. Please scan and save document as .jpg files of less than 200K. Please ensure clarity of images. 4. Any document provided to eBay for this reinstatement process will be destroyed after your registration information has been verified. For full version of eBay User Agreement, please go to: http://tieba.baidu.com/mo/q/checkurl?url=http%3A%2F%2Fpages.ebay.com.hk%2Feng%2Fhelp%2Fpolicies%2Fuser-agreement.html&urlrefer=78d8d9aee067eb09a94edb3a2359f58e To learn more about eBay policies, please go to: http://tieba.baidu.com/mo/q/checkurl?url=http%3A%2F%2Fpages.ebay.com%2Fhelp%2Fpolicies%2Findex.html&urlrefer=c553caa394853bd37c0b88c0cdadc2fc Thank you for your cooperation! If you still have any other problem, please free to contact us and we will help you all the time! Best Regards Helen eBay Customer Service Center 求专业人士帮忙解答!
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